Refund Policy

If you can no longer attend, email lee.taylor@ajt.business at least 48 hours before your session starts (UK time). We'll refund your ticket in full to the card you paid with.

Seats are limited to 20 per session and are hard to refill at short notice, so we can't give cash refunds within 48 hours of the start. Instead, we'll move your booking to another session with free seats, if one is available. You still get access to the replay of the session you booked.

If you don't join and didn't cancel, we can't offer a refund, but you'll still receive the replay by email so you don't miss the content.

If we cancel a session or move it to a different date, you can choose a full refund or a seat on the new date. We'll email you as soon as we know.

If a problem on our side, such as a platform outage, stops the session running properly, we'll offer you a full refund or a seat at a rescheduled session. We can't refund problems caused by your own device or internet connection, but the replay means you can still catch up.

Under the Consumer Contracts Regulations 2013, the usual 14-day cancellation period does not apply to bookings for leisure events on a specific date, and it only applies to consumers, not businesses. This policy gives you the refund options above instead. It does not affect your other legal rights, for example if the session is not provided as described.

If you booked a seat free of charge, there is nothing to refund, but please tell us if you can't attend so we can offer your seat to someone else.

The £80 business audit is a separate service. Its own terms and refund conditions are shown when you book it.

Email lee.taylor@ajt.business with your name, the email address you booked with, and the session date. We'll confirm by email within 2 working days.

Approved refunds go back to your original payment method within 5 to 10 working days, depending on your bank.

See also our Terms and Conditions.